My order has not arrived yet, can you help?
Please check that you have correctly entered your delivery address on your confirmation email. Get in touch with us at firstname.lastname@example.org and we can see what we can do to help!
Can I add a gift message to my order?
A gift message can be added to your order in your shopping cart. Once you have selected the products you would like to order, head to the cart page to review your order.
On the cart page, you can select 'Leave a note' to add a message onto the shipping note for your recipient.
I am sending a gift to a friend, can you exclude the price on the receipt?
No problem, our dispatch notes never include pricing details so you do not need to specifically request this.
Can I cancel or change my order?
Once your order has been placed it is immediately sent for processing so we cannot change or cancel orders once payment has been made. In the event of an issue please email us at email@example.com and we will see what we can do.
Once you receive an order you can always return it for a full refund if you are unhappy, see our refund policy here.
How can I make a purchase?
Click on the 'Add to cart' button on the product page to add items to your shopping cart. Once you are ready to complete your purchase, click the shopping bag icon at the top right-hand corner of the page.
The following cards are accepted at our checkout: Apple Pay, Visa, Visa Electron, MasterCard, American Express, Maestro, Switch, Solo and Delta.
Please be sure to check your full name and address when placing your order.
If you have placed an order for an item on pre-order, you item will be shipped when it becomes available, the estimated shipping dates will be specified on the product page of the item you have ordered so please refer to this for more information.
If you have ordered multiple items and inlcuding an item on pre-order, we typically ship the whole order together once the pre-order item becomes available, we do this in order to cut down on waste of sending multiple packages with packaging materials. Please let us know if you wish to have your orders shipped seperately.
When will my order be dispatched?
Order placed Monday-Friday before 2pm will be dispatched that same day. Orders placed after 2pm will be dispatched on the following working day.
This does not apply to pre-order designs, please refer to the individual product page for estimated dispatch dates for pre-orders.
Standard UK Postage - £2.95
2-3 working days
Next Day Delivery - £6.95
Orders placed before 2 pm will be guaranteed to arrive on the next working day.
For FREE POSTAGE spend £45.00 and over. Postage will automatically be deducted at checkout.
If you are placing an order to be sent outside of the UK, you will be charged the International Shipping rate of £8.95.
Orders will be sent on the following from when the order is placed. Please find the estimated international delivery times below.
3 - 7 working days
7 - 10 working days
Rest of the world
7 - 12 working days
International customs charges
Please note customs charges/taxes are not included in the international delivery cost. Since leaving the EU, parcels may be subject to customs fees in some countries, which will be charged to the recipient. Charges vary from country to country so please be aware of this when ordering.
How do I return my order?
Please head to our returns page junkjewels.returnscenter.com to begin your return.
Returns accepted on all unworn items within 28 days of delivery.
*Due to hygiene reasons our earrings are non-refundable.
Can I exchange an item?
Unfortunately, we are not currently accepting exchanges. Instead you can return your order for a refund and place a new order.
What is your returns policy?
Please check out our full returns policy linked here.